Terms Of Service

Last Updated: April 20, 2026

These Terms of Service (“Terms”) govern all services provided by Triple Box Cleaning Service LLC (“Company,” “we,” “us,” or “our”). By booking or using our services, you agree to the following terms.

1. Scope of services

Our services include, but are not limited to:

Airbnb turnover cleaning
Residential cleaning
Commercial cleaning
Deep cleaning
Post-construction cleaning
Window cleaning (interior/exterior and frames)
Carpet cleaning and additional services

All services are performed based on the agreed scope at the time of booking. Any additional work requested on-site or required due to property condition may result in additional charges.

2. Access to property

The client is responsible for ensuring full access to the property at the scheduled time.

If we are unable to access the property:

A service fee may apply
The appointment may be canceled or rescheduled
Rebooking is not guaranteed for the same day

3. Pricing & condition adjustments

All pricing is based on:

Property size
Service type
Expected condition

If the actual condition differs significantly (excessive dirt, damage, biohazards, post-party conditions, etc.), we reserve the right to:

Adjust pricing
Modify the scope
Reschedule the service

4. Payments

Payment is due upon completion of service unless otherwise agreed.

We accept:

Credit/Debit Cards
Approved electronic payments (e.g., Jobber client hub, bank transfers)

Failure to complete payment may result in:

Suspension of future services
Additional fees

5. Cancellations & rescheduling

At least 24 hours’ notice is required for cancellations or rescheduling.
Cancellations within 24 hours may be subject to a cancellation fee.
Same-day cancellations or no-shows may be charged up to the full service amount.

6. Quality assurance & touch-ups

We are committed to delivering consistent, high-quality results.

If there are any concerns:

They must be reported within 24 hours of service completion
We will review and, if valid, schedule a touch-up service

We do not offer refunds. Resolution is handled through re-service when appropriate.

7. Limitation of liability

While we take every precaution, we are not responsible for:

Pre-existing damage
Normal wear and tear
Improperly secured items

Claims must be reported within 24 hours with supporting evidence.

8. Safety & work conditions

We reserve the right to refuse or stop service if:

Conditions are unsafe or hazardous
There are biohazards, pests, or structural risks
There is interference from occupants, pets, or third parties

9. Pets

Pets must be secured during service. We are not responsible for:

Escaped pets
Injuries caused by pets

10. Airbnb & turnover services

For short-term rental services:

Clients must ensure accurate scheduling
Last-minute changes may not be accommodated
Delays caused by late check-outs or access issues may affect service completion

11. Additional services

Any services not included in the original booking (e.g., extra laundry, excessive trash removal, deep cleaning upgrades) will be billed separately.

12. Service guarantee limitation

Our services are designed to meet professional cleaning standards. However:

Perfection is not guaranteed
Results depend on property condition and maintenance history

13. Commercial clients

For commercial clients:

Scope, frequency, and pricing may be governed by separate agreements
Recurring services may include periodic deep cleaning adjustments

14. Governing law

These Terms shall be governed by the laws of the State of Texas.

15. Agreement

By booking or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Triple Box Cleaning Service LLC

Dallas, Texas