Frequently Asked Questions.

  • Residential cleaning.
  •  Airbnb cleaning services.
  • Office/commercial cleaning.
  • Carpet cleaning.
  • Windows cleaning.

Our standard house cleaning services are customized to meet your needs. They typically include:

Do’s:

  • Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top).
  • All exterior surfaces in all rooms.
  • Floors are mopped and vacuumed.
  • Bathroom (complete toilet clean, shower, handles, tub, drain).
  • Bedroom  shelving, nightstands, bed frames, tidy up bed).
  • All window sills.

Don’ts:

  • All Extras are not included (must be selected for an additional cost)
  • The extra time included in deep cleans allows for more detailed work in the above mentioned  Do’s.

Your deep cleaning services should include:

Do’s:

  • Everything included in a regular clean +.
  • Baseboards.
  • Light switches & Door handles.
  • Detailed Dusting.
  • Back Splashes and Faucet Fixtures are polished.
  • Light organization of all rooms (for detailed organization select add on).
  • Extra hour included for high detail areas.

Don’ts:

  • All Extras are not included (must be selected for an additional cost).

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new Tenant/homeowners.

A deep clean is recommended for all first time cleaning. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2/3 hour clean.

Our house cleaners arrive equipped to complete the work with Premium cleaning products to ensure the best results. You don’t have to supply anything.

We carry insurance for all our cleaners and train them to clean your house to your satisfaction.

A standard-size home takes about two/three hours to clean. Your home may take more or less depending on its size and which services you request.

Deep cleaning is when our house cleaners scrub your house from top to bottom. We leave nothing undone. This level of cleaning is required to maintain a clean, healthy environment for your family.

We recommend requesting deep cleaning services once or twice a year to ensure your home is as clean as possible.

Our cleaning crews can generally clean about 1,000 square feet per hour during your move-in/move-out cleaning services.

Our team is available for move-in and move-out cleaning services for apartments.

  • If you cancel before 48 hours you will receive a full refund to the payment information on file.
  • If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
  • If you cancel within 24 hours, it is a non refundable full charge.

Our hours of operation are:
Monday – Friday: 8am-6pm
Saturday: 9am-4pm
Sunday: 9am-4pm

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.

We do not. Our insurance only covers our cleaners inside your home.

You do not! However if it’s your first time signing up for a Triple Box Cleaning Service, initial introductions always help develop the personable relationship with your home specialist.

We are! We’re currently insured for to $1M in general liability damage.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.

This seldomly occurs but accidents do happen. Please contact our primary contact immediately to work with our insurance to get the object of value replaced.

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.

An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.

When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.

To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.

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